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Remedy Healthcare
Skills Teaching and Crucial Conversations (DE)

This online course explores the 4-step approach to skills teaching and developing competence, as well as fostering open communication during interactions.


Delivery date

07th Dec

Duration: 1.5 Hours



via Zoom

What you are going to learn
This course can assist you to be more effective in teaching both soft and hard skills.
Next steps
  1. Complete the online module(s) & quiz(zes).
  2. Attend your scheduled session(s).
  3. Log back in and complete ALL requirements.
  4. Download your Certificate of Completion.
Throughout this course you will:
  • Define the cognitive elements of a skill.
  • Explore stages in acquiring skills.
  • Practice the 4-step approach with feedback.
  • Explore competence and performance.
  • Identify strategies for fostering open communication.
  • Recognise conflict avoidance and stages of conflict.
  • Implement a framework for optimising communication.
  • Increase confidence to manage crucial conversations.

Facilitator: Dr Margaret Potter

Note: You must attend the zoom session synchronously to complete this course and get your Certificate.

Benefits of our training programs

  • Active engagement
  • Handouts
  • Assessment
  • Certificate

Practical approach

Our training will provide you with practical skills to implement immediately. Your success is our best asset in showing the quality of our programs.

A useful network

Learn with, from and about others, including sharing strategies that will be beneficial across cultures and countries.

Course reviews

The practical aspect of this course was very helpful. It really put your teaching to the test, and I think as a "teacher" you were able to quite quickly identify areas of improvement.
Speech Pathologist
Perth, WA
Course content was excellent. Skills taught and theoretical model were really useful and the knowledge, experience and enthusiasm of the facilitator was excellent.
Canberra, ACT